Cancellation and Refund Policy
|
Category |
Case |
Time-frame from the date of invoice of the product |
Remarks |
|
Replacement |
Damaged product |
Free replacement within 14 days |
|
|
Replacement |
Deficient on arrival (DOA) |
Free replacement within 14 days |
Please see for more details - |
|
Cancel |
Product not shipped by Innova Online |
Free cancellation if product is not shipped |
In case of shipped orders, the returns policy will apply |
|
Cancel |
Customer no longer need the product |
Cancellation cannot be done |
Cancellation cannot be done |
|
Returns |
Wrong shipment by Innova Online |
Free replacement within 14 days |
|
|
Returns |
Incorrect order placed by customer |
Product once sold cannot be returned |
Product once sold cannot be returned |
|
Returns |
Customer needs an alternate product |
Product once sold cannot be exchanged |
Product once sold cannot be exchanged |