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Cancellation and Refund Policy

Category

Case

Time-frame from the date of invoice of the product

Remarks

Replacement

Damaged product

Free replacement within 14 days

 

Replacement

Deficient on arrival (DOA)

Free replacement within 14 days

Please see for more details - 
www.innovaonline.in

Cancel

Product not shipped by Innova Online

Free cancellation if product is not shipped

In case of shipped orders, the returns policy will apply

Cancel

Customer no longer need the product

Cancellation cannot be done

Cancellation cannot be done

Returns

Wrong shipment by Innova Online

Free replacement within 14 days

 

Returns

Incorrect order placed by customer

Product once sold cannot be returned

Product once sold cannot be returned

Returns

Customer needs an alternate product

Product once sold cannot be exchanged

Product once sold cannot be exchanged