Toggle Nav

Shipping Policy

Innova Online will take steps to dispatch the goods through delivery by our own in-house team, in original packing for PCs, Printers & Notebooks. However in case of select products where extra packaging is required to secure the product from any damage, Innova Online may take necessary steps. The addressee shall receive and accept the goods as long as the ordered products are delivered without material physical damage to the original product packaging. Non-acceptance of goods for any reasons other than that stated will be considered as order cancellation and cancellation charges as applicable will be levied.

Innova Online will make two attempts to deliver the goods in a span of 3 days. If the premises are locked or if the nominated recipients are not available, it will be treated as undeliverable. If such returned goods are to be redelivered without order cancellation, Innova Online can charge an additional 2% of the cost of goods or Rs.500/- whichever is higher towards the freight cost. However, if cancelled, Cancellation charges of 5% of cost of goods will also be charged additionally.